Refund policy

Returns and Exchanges

Thank you for choosing our products! Your satisfaction is of utmost importance to us. We reserve the right to exercise discretion in accepting or declining returns per our internal policies. Understanding the complexities of skincare, we encourage you to consult with us regarding your needs before purchasing.

If you have inquiries about our products or require a return or refund due to a quality-related concern or an issue during shipment, please do not hesitate to contact us at hello@theneighborspantry.com. Our team is readily available to assist you, and we aim to address your needs.

To expedite the refund process, please provide a photograph illustrating the quality-related issue or damage during shipment within five days of receiving your order. A 10% restocking fee will be applied, and the customer is responsible for shipping. 

Your understanding in this matter is greatly appreciated, and we eagerly anticipate the opportunity to continue serving you in the future!